Return & Exchange Policy
What is your return policy?
- We have a Free 7-Day Trial Policy.
- If 7 days have passed since delivery, we cannot offer a return or exchange.
When is my product eligible for return/exchange?
Item must be:
- Unused, unworn, and in the same condition as received.
- In original packaging with safety tag intact.
You can request a return/exchange if:
- The wrong item was delivered
- The product arrived damaged or defective.
- You need a different size (if available)
When are refunds not processed?
- If the product is returned after 7 days
- If the item is worn, damaged, or missing packaging/tags.
- For final-sale, discounted, or limited-release items.
How do refunds work?
- If KIOTS made an error (wrong item, defect, damage): You can choose a full refund to your original payment method or store credit.
- If you’re exchanging due to size/fit: We provide store credit or exchange once the product passes inspection.
How long do refunds take?
- Once your order is picked up, refunds are processed within 48 hours.
- For exchanges/store credit, processing is completed within 3–5 business days after inspection.
DoI need to record an unboxing video?
- Yes, For claims of damage, defect, or item mismatch, you must share a video of the package being opened from the start, with the AWB number clearly visible.
- This helps us process your request quickly and ensures full transparency.